Quivr: Ready to Use, Optimizable at Will

Quivr: Ready to Use, Optimizable at Will

Our tool integrates with Zendesk in 5 minutes.

• Connect your Zendesk account. The installation is done in a few clicks, with no technical setup required.

• The tool automatically ingests the last 30 days of tickets. It collects ticket content and metadata (tags, fields, etc.).

• It's ready to use! Your agents can start generating response suggestions based on the ingested data.

For More: The Admin Panel

Once the tool is in place, you can use it as is.

But if you want to personalize the experience, refine the responses, and activate advanced options, we've developed a configuration interface: the Admin Panel.

It allows you to take control of the AI’s behavior and adapt it to your specific use cases.

🗃️ Custom Filters

You can create filters based on Zendesk metadata (groups, tags, etc.). This allows you to restrict the set of tickets used by the AI to generate a response. For example: respond to a "billing" ticket using only the history of "billing" tickets.

Result: more targeted responses, less noise and fewer off-topic replies.

⌨️ Prompts by Action Type

Each type of action (response generation, rephrasing, ticket summarization, etc.) can be configured independently. You can adjust the prompts to reflect your tone, internal guidelines, or the specific needs of each team.

🛠️ Advanced Options

Certain features can be enabled or disabled according to your preferences. For instance, the auto-draft feature generates a response as soon as a ticket arrives. You can also choose to insert the draft directly into the Zendesk reply box.

🔨 Designed to Adapt

The Admin Panel is designed to evolve with your usage. It will be compatible with other support tools like Gorgias or Freshdesk as soon as they are integrated.

Start Simple: connect your account and let the tool automatically suggest responses.

It works within minutes, with no setup required.

And when you’re ready to go further, the Admin Panel is there to allow you to adjust, filter, and refine results according to your needs.

Quivr gives you instant value, and unlimited room to refine, adapt, and scale.